Below are some common concerns of our clients.
If you have other questions, please just send it to t.pixstores@gmail.com.
Pre Sale Questions
Q: Do you Customize?
Currently No. But we can help you through this.
Q: How many days do orders take?
Orders typically take 5–7 business days to be produced and shipped. You will receive a tracking number once your order is dispatched.
Q: Do you offer a refund or exchange?
We accept exchanges for sizing issues within 7 days of delivery. Items must be unworn and in original condition. Reach out to us at t.pixstores@gmail.com to start the process.
Q: What are your working hours?
We operate Sunday through Thursday, 10 AM – 6 PM (Cairo time). We respond to messages within 24–48 hours outside of working hours.
Q: Can I cancel my order?
Orders can be cancelled within 12 hours of placement. After that, production may have already started and cancellation won't be possible.
Q: Do you offer sending multiple sizes to choose from?
No, we don't offer multi-size shipments. Please refer to our size chart on each product page before ordering.
Technical Questions
Q: Where is the product size chart?
Each product page has a size chart available. Click the "Size Chart" button on the product page to view measurements before ordering.
Q: I didn't receive a confirmation email?
Please check your spam or junk folder first. If it's not there, contact us at t.pixstores@gmail.com with your name and order details and we'll sort it out.
Q: Do you confirm orders by call?
No, we do not confirm orders by phone. All order confirmations are sent via email. If you haven't received one, please contact us.